Books and Book Chapters

Service Design and Service Thinking in Healthcare and Hospital Management

Service Business Model Innovation in Healthcare and Hospital Management cover

Brenda Gleason and Jennifer Bohn are co-authors of the chapter entitled “Using Small Step Service Design Thinking to Create and Implement Services that Improve Patient Care”. The chapter highlights several examples of small step design thinking that help healthcare organizations make service changes, resulting in significant improvements in patient outcomes.

Entire book or single chapters will be available for purchase in January 2019 on Springer.com

Service Business Model Innovation in Healthcare and Hospital Management

Service Business Model Innovation in Healthcare and Hospital Management cover

Brenda Gleason and Jennifer Bohn are co-authors of the chapter entitled “Essential Characteristics of Service Business Model Innovation in Healthcare: A Case-Study Approach”. The chapter highlights examples of successful innovation at four different health systems, based on interviews with leaders from each institution.

Entire book or single chapters available for purchase on Springer.com

Essential Case Studies in Public Health

Essential case studies in public health cover

Brenda L Gleason is the co-editor of the Essential Case Studies in Public Health: Putting Public Health into Practice by Jones and Bartlett Learning. The book is part of the Essential Public Health Series. Brenda is also co-author on two of the case studies included in the book.

Case #6: An Outbreak of Yellow Fever in Paraguay: Health Risk Communication in a Crisis. Authors: Jauregui B, Gleason B, Gurman T, and J Andrus.

Case #18: The X-Pack Smoking Cessation Kit: A Social Marketing Case Study. Authors: Abroms, L, Mobley A, Lucariello K, and B Gleason

Essential Case Studies in Public Health is available for purchase on Jones & Bartlett Learning and Amazon.com.

8 Things We Can Do To Fix the System

8 Things We Can Do To Fix the System Cover

“This book gives practical suggestions any one of us can use to improve the health of our families and ourselves. Gleason offers a common sense approach to get more from the health care system starting with each of us.”
-TOMMY G. THOMPSON, Former Secretary U.S. Department of Health & Human Services

8 Things We can Do To Fix the System is available for purchase on Amazon.com

Commissioned Papers and Reports

HSCA 2018 Annual Report

HSCA 2018 Annual Report

For the second year in a row, M2 worked closely with the Healthcare Supply Chain Association (HSCA) to write the association’s annual value report. The report reflects updated findings from the second survey of the association members, representing a wide range of group purchasing organizations.

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HSCA 2017 Annual Report

HSCA 2017 Annual Report

M2 worked closely with the Healthcare Supply Chain Association (HSCA) to write the association’s first annual report. The report reflects the findings from a survey of the association members, which represent 14 group purchasing organizations, including for-profit and not-for-profit corporations, purchasing groups, associations, multi-hospital systems and healthcare provider alliances.

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Chronic Pain: Women’s Health Care

Chronic Pain Women's Health Care cover

M2 collaborated with a group of stakeholders to reveal the adversity faced by women suffering from chronic pain conditions as they navigate the health care system. The resulting report —”Chronic Pain in Women: Neglect, Dismissal, and Discrimination”—provides policy makers with a set of recommendations to overcome the issues facing women suffering from chronic pain.

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Youth Health Care Coalition

Enhancing Health Care Transition for Youth and Young Adults Living with Chronic Medical Conditions

M2 worked with a newly formed coalition to address issues related to health care transition. The first project of the group – The Coalition for Young Adults Living with CMCD – is a white paper entitled “Enhancing Health Care Transition for Youth and Young Adults Living with Chronic Medical Conditions and Disabilities: Suggestions for Reform”.

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Pfizer Case Studies

Row of microscopes

Brenda Gleason wrote twelve case studies illustrating ethical challenges in the conduct of international clinical research and Pfizer’s approach before, during, and after clinical trials. M2 conducted a series of interviews with various constituents to develop the case studies.

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Case studies are also available at Pfizer’s Policies, Positions and Case Studies page.